Have a question? We have the answer!

Browse through our list of FAQs or send us an enquiry.
And we’ll be in touch with the information you’re after.

No. Films cannot be applied to the windscreen, however, the good news is that the windscreen on all new vehicles is made from laminated glass. Laminated glass delivers very high UV protection - it blocks out the majority of both UVA and UVB rays.
Clear film is often applied over privacy glass. Given that privacy glass is usually quite dark (and may have a measured VLT as low as 20-25%) it is not legal to apply a coloured film over this. Application of a clear film can deliver the maximum protection against harmful UVA and UVB rays. The MotorOne Cancer Council UV clear film has been rated by ARPANSA as having the highest possible rating - UPF 50+. Clear films also improve safety in that if the glass is broken, the film will help hold glass fragments rather than showering inside the vehicle. Clear film can also be applied to the glass of any vehicle where the driver does not want to use a coloured film.
Yes. The range of Cancer Council Endorsed Window Films differ in a number of ways:
  1. Optical Clarity: all films in the range feature outstanding optical clarity.
  2. Independent Testing: All films have been tested by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) and have received the highest possible UPF rating of 50+.
  3. Cancer Council Window Films are fully endorsed: More importantly, each film sold generates a contribution by MotorOne to Cancer Council to help fund the continuing important work done in relation to research, treatment options, social care programs, education and patient support. To date, through the sales of Cancer Council Endorsed Window Films, MotorOne has contributed over $5 million to Cancer Council Australia.
In Australia (and many other countries) there are state laws that state the minimum amount of (filtered) light that must enter through glass. This is referred to as VLT or visual light transmittance. The front windows must be no darker that 35% and for the rear windows, in most states, this can be as dark as 20% VLT. Most coloured window films are manufactured to produce a (nett) result of 35%. However, films can appear darker when the film has been made using a dark pigment during the colouration process. This produces films which appear darker when compared to others. Many dealerships refer to the darker coloured films as their darkest legal film.
Use a good quality cloth or chamois and warm water. Window cleaners can be used, provided the cleaning agent does not contain any ammonia. Ammonia in the cleaner will burn the film and leave what appears to be a permanent streak.
This is quite normal. High performance window films need to fully cure and (and any moisture evaporate) before maximum optical clarity is achieved. Curing time varies and is dependent on temperature and humidity. In cooler climates window films can take up to 14 days to fully cure.
Essentially, ceramic coatings will enhance the colour and shine of your paintwork. Visually, results will vary and this is dependent on the colour and type of paint. The coating takes around 3 days to fully cure. Once curing is completed, the coating will achieve maximum gloss and protection.
Maintenance is quick and easy. Simply hand wash the vehicle using the HYDRO carwash shampoo (or any pH neutral car wash) and chamois dry. We recommend always washing the vehicle in the shade when the metal is cool. Avoid using commercial car washes, which often dispense strong detergents which may contain solvents.
Protektiv HYDRO is a new generation ceramic paint coating. Unlike traditional paint protection products which can break down over time, the combination of traditional and advanced ceramics in this formula deliver a coating that outlasts and out performs many other ceramic paint coatings. HYDRO coating contains both Silicon Dioxide and Silicon Carbide. Silicon Dioxide creates gloss, shine and protects against environmental damage and UV, and Silicon Carbide creates hardness and durability. HYDRO is backed by the MotorOne lifetime warranty.
Reload is applied by qualified trained technicians. And, because our enhanced formula Paint Protection eliminates waxing and polishing, a regular wash is the only maintenance required to keep the exterior looking good. To look after the interior, just vacuum and wipe off dust. This means more time to do the things you really enjoy without all the hard work!
Yes – Reload is a unique program designed specifically for vehicles between 5 and 10 years old. It includes an enhanced resin formula Paint Protection, Vinyl and Leather and Fabric and Carpet protection. The Paint Protection formula has been specifically formulated for older vehicles and will eliminate waxing and polishing as well as protect against bird dropping and tree sap damage. Interior protection provides permanent stain resistance against common food and drink spills – Reload is the perfect solution for your second car as it will save you time and money!
Many new makes and models of vehicles do not have an exterior car aerial. Instead, the car aerial is embedded into the glass – very often the rear window. Metalised window films can interfere with reception (particularly in some regional areas). This is known as electromagnetic interference (EMI). Our patented colouration process allows us to develop High Performance Window Films that provide all the benefits of a metalised film but will not cause EMI on the glass where the film is applied.
Sunscreens and lotions are usually measured using Sun Protection Factor (or SPF). Items such as shade sails, umbrellas and some clothing (and window films) can be marketed showing Ultraviolet Protection Factor (UPF).  In order to market any product that displays a UPF rating, the product must have undergone testing with ARPANSA.  Cancer Council is a premium window film that has been tested with a result of UPF 50+ which is the highest possible rating available.
Window films are often described as being 'environmentally friendly'. There are a number of reasons why this is so. The patented manufacturing process minimises impact on our environment. High Performance Films provide excellent heat rejection which means that the air conditioner in the vehicle works more efficiently, therefore contributing to improved fuel efficiency – all important considerations for our fragile environment.
Yes – all glass has some protection against UV. The rejection of UVB is in most cases far greater than UVA – you may be exposed to up to double the amount UVA when driving. Given that both UVA and UVB have been proven to be harmful and contribute to skin cancers, it is important to ensure adequate protection from both types of UV (which is why we use broad spectrum sunscreens). Installation of a high performance window film will protect against prolonged exposure to both UVA and UVB.
Because many off-the-shelf products contain significant amounts of silicone, this can cause the surface to become slippery, cause the surface to sweat which creates a sticky residue, and leave a shine on the surface that can sometimes be distracting and create glare. High Performance Vinyl Conditioner and Leather Preserver are both purpose-built and silicone free.
MotorOne High Performance Leather Preserver is a purpose-built, lanolin-based formula that not only protects the leather in your vehicle against cracking, splitting and discolouration, the lanolin in the formula helps keep the seats soft and supple. Unlike off-the-shelf products, it is designed specifically for leather and does not require any reapplication.
The product you are using may contain high quantities of silicone. This can sometimes vapourise when the cabin of the vehicle gets very hot. This can result in fogging on glass which is close to the area where the product has been applied. MotorOne High Performance Vinyl Conditioner is a silicone-free formula.
No – our formula is water-based, making it kinder to not only the occupants of the vehicle, but to our environment!
Bactishield is an anti-bacterial system that works to inhibit bacteria in the coated fibres. Bacteria can contribute to odours, and also potentially impact on health and wellbeing of some occupants of the vehicle. Bactishield also prevents mould and mildew which are often triggers for respiratory illnesses such as asthma.
Take-home products could more accurately be described as a 'maintenance program'. As most are only surface sprays and do not completely coat the fibres, they require constant checking for repellency and reapplication on a regular basis. Our High Performance Fabric & Carpet Protection is a once-off permanent solution to protection against staining from common food and drink spills.
Hydrophobic means that the surface rejects water, this means that water sheets off the protected surface taking with it dirt and other contaminants. This leaves your vehicle cleaner for longer.
Some polishes can be quite abrasive and cause swirl/scratch marks.  Waxes break down and require reapplication. The good news is that our High Performance Surface Coating eliminates the need to wax or polish the vehicle – saving time, money and energy!
Early paint sealants (in most cases) contained silicone. In the event of a scratch or damage to the painted area, silicone-based sealants made painting difficult as the silicone would cause the paint to 'ball' and not effectively adhere to the surface. MotorOne High Performance Surface Coating does not contain any silicone. Our formula contains titanium dioxide which reacts to UV and helps break down the contaminants – a liquid ceramic added to the formula enhances colour and shine.
Nanotechnology, put simply, is the “science of small”. A nano sized particle = 1b metre! We engineer our coatings using nanotechnology.  What this means for you is a smoother surface and superior coverage.
Paint sealants provide a barrier against dirt & road grime, and the more recent formulas were enhanced to provide some protection from bird droppings and tree sap.  However, paint sealants break down over time and require reapplication. Performance Coatings do not break down.  In fact re-active coatings actually help break down the contaminants on the surface of the vehicle. Performance Coatings also provide superior protection, even against contaminants such as bat droppings.
Yes! HYDRO interior coating is a water-based formula that contains no harmful solvents.
Scotchgard like many “off-the-shelf products” is a surface spray – when sprayed onto the surface it creates a barrier to spills.  However, because it only seals the surface it does wear off over time and will need reapplication in the event you have a spill and clean the surface.  Protektiv seals the entire fibre and creates a permanent solution to staining and also protects against fading & discolouration.  What is also unique about Protektiv is Bactishield which is a powerful antibacterial system which prevents mould and mildew on the surface.
In simple terms, silicon is a naturally occurring chemical element; silicone is a synthetic substance. Silicon is the second most abundant element on the earth’s crust (after oxygen). The element is most commonly seen as silicon dioxide (also known as silica) which is the most common component of sand.  Sand is the main constituent of glass and crystalware products. Surface coatings for paint such as Protektiv that contain silicon dioxide produce outstanding gloss and shine, durability, and protection against a wide range of environmental contaminates. Silicone by contrast is a synthetic polymer and is generally a liquid or rubberlike plastic.  It is used in a wide range of sealants, kitchen products and personal care items such as shampoo and shaving cream.  Silicone is no longer used in most paint protection products due to the potential for problems with repairing/repainting damaged panels.
The coating contains both silica (which is the main ingredient in glass and crystalware which produces a long lasting durable gloss ) and ceramic (which gives the coating incredible resistance to abrasion).  Abrasion from road grime and dirt causes many traditional paint protection products break down over time.  Protektiv is a once-off permanent solution.
MotorOne products are available exclusively from authorised automotive dealerships. To find your closet authorised dealerships, please send us an enquiry and we’ll be in touch. Enquire Now
No – fogging on interior glass is often exacerbated by using coatings that contain silicone.  Because the silicone vapourizes when the cabin on the vehicle gets hot, it leaves a sticky film on the glass which is difficult to remove.  Protektiv interior protection does not contain any silicone.  The active ingredient in the formula is a fleuropolymer (Teflon-like).