How to Submit a Warranty Claim

To make a warranty claim for Car Care products you must follow the procedure outlined below:

1. To get started, please enter your details into our Warranty Claim Portal by clicking here. Ensure to fill in all relevant information accurately.

2. If you have any questions, please contact MotorOne on 1300 801 917 or email via warrantyclaims@motorone.com

3. Upon receipt of a completed and valid warranty claim form, MotorOne will arrange for an assessor to inspect the vehicle during normal business hours at a location nominated by MotorOne. This warranty and proof of purchase must
be presented to the assessor at the time of assessment.

4. Following the vehicle assessment and subject to it being a valid warranty claim, MotorOne will arrange a mutually. convenient time at a location nominated by MotorOne to rectify the fault or damage.

5. You must bear the cost of claiming this warranty including the cost of delivery and collection of the vehicle to and
from the nominated location.

MotorOne has no other liability under this warranty, including liability for any loss of your time, or vehicle use, or for any rental vehicle or transport costs.

The benefits to you given by this warranty are in addition to the rights and remedies of the consumer under a law in relation to the goods the subject of this warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To make a warranty claim for Electronics, please follow the steps below:

1.Click HERE to access the warranty claim form.

2.Fill in your details, and your warranty claim will be submitted for review.

3.After submission, our support team will contact you to assist with the next steps